Support & Community FAQs
Everything you need to know about peer-to-peer sharing, handovers, item safety, and resolving community questions.
Report an Issue
Prohibited listings, handover disputes, or app bugs. Reviewed quickly by community moderators.
Listing Guidelines
Check allowed categories, condition requirements, and community safety policies.
Handover Flow
Step-by-step walkthrough of requesting, meeting in public, and two-way return confirmation.
Frequently Asked Questions
How does handover verification work?
Borrow uses synchronized two-way in-app confirmation. When you meet the owner at an agreed public location, you inspect the item together. The loan only officially starts when both borrower and lender tap confirm in the app. The same mutual check happens upon return.
Do I need to enable GPS tracking to use Borrow?
No. Borrow is designed with privacy in mind and does not require constant background GPS tracking. You can browse nearby listings and coordinate meetups transparently within your campus or local community.
What happens if an item is returned damaged or late?
Because both parties inspect the item during handover and return, condition discrepancies are documented on the spot. If an issue arises, either user can immediately open a dispute via the Report an Issue workflow for moderation review.
How do I delete my account and data?
You can delete your account directly inside the app by going to Profile → Settings → Delete Account. All active listings and personal profile data will be permanently purged once ongoing loans are completed. You can also review our Account Deletion guide.